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FAQ2021-05-10T07:02:41+01:00

We’re here to answer your questions and help in any way we can. Please see the questions customers ask most frequently, as your question may well be answered here. If you still need help, then give our friendly Customer Service Team a call on 01242 621414

HOW MUCH DO YOU CHARGE FOR DELIVERY?2021-05-10T08:06:11+01:00

We charge £100 for sofa orders up to £7500 in value, and it is free if the order is greater than that. For smaller items such as cushions the charge is £30.

WHAT HAPPENS TO MY OLD SOFA?2020-04-30T19:41:30+01:00

If you have an old sofa or chair you would like to dispose of we will be happy to take this away for £75 per sofa and £45 per chair. For your peace of mind and so you know why we are charging for the items to be removed they will be sent to our trusted disposal supplier who conducts the ‘waste to energy’ scheme. Your old sofas will not end up in landfill.

I WOULD LIKE TO MAKE A LARGE ORDER OR TRADE ORDER?2021-05-07T07:25:57+01:00

If you have a trade enquiry, please email us trade@up-sofas.co.uk or call us on 01242 621414 we would love to hear from you.

HOW CAN I GET AN UPDATE ON MY ORDER?2021-05-07T07:26:41+01:00

Our aim is to make this process as simple and enjoyable as possible. We are here to help with whatever you need. We will keep in contact with you throughout the process of making your order. However if you want a more frequent update, please don’t hesitate to contact us on 01242 621414 or email us hello@up-sofas.co.uk.

WHAT IF I HAVE ANY CONCERNS?2021-05-07T07:27:42+01:00

We truly understand that this is an important purchase and if you feel that the sofa or chair that arrives is not quite what you were expecting for any reason at all please do not hesitate to contact us on 01242 621414 or email hello@up-sofas.co.uk . We will only be happy once you are happy and have found that perfect match.

HOW DO I CONTACT A SALES OR SHOWROOM PERSON?2021-05-10T08:06:43+01:00

You can call our up showroom on 01242 621414 or email us at hello@up-sofas.co.uk, we would love to hear from you.

CAN I ORDER FREE FABRIC SAMPLES?2021-05-07T07:28:44+01:00

Please visit our fabric sample page and simply select the fabric colours you like and we will send you within 5 working days free of charge.

WHERE IS YOUR SHOWROOM AND WHAT ARE THE OPENING TIMES?2021-05-10T08:09:59+01:00

Our showroom address is

Unit 3 Isbourne Business Park,
Winchcombe,
Cheltenham,
Gloucestershire,
GL54 5NS

Tel: 01242 621414

Our Showroom Opening Hours are:
Monday to Friday: 9am – 5.30pm
Saturday: 9am – 1pm

Sunday: By appointment only

Please see our showroom page for a map.

CAN I RETURN MY SOFA FOR A REFUND?2021-05-10T08:12:29+01:00

If you wish to return you sofa or chair, we are happy to provide a full refund or exchange. We require you to contact us within 14 days of your delivery date and we will come and collect it at a time that is convenient for you. All we ask is that your item is in the same condition as it was when it was delivered.

HOW QUICKLY CAN I GET MY NEW SOFA?2021-05-10T08:11:41+01:00

Our standard build to delivery time is 6 to 8 weeks, this can vary throughout the year, for example, in the run-up to Christmas we are of course very busy, so please expect 8 weeks. If you would like your sofa by a certain date, Please do let us know when ordering and we will see if we can accommodate this. If you would require a delayed delivery, we will happily look after your sofa until you are ready.

CAN I HAVE CASTORS?2021-05-10T08:13:15+01:00

This isn’t possible with all products but we will always do our best to explore this option. Please don’t hesitate to ask and we will be delighted to discuss the options, there may be a small cost but we will try and keep this to a minimum.

CAN I HAVE A HIGHER BACK CUSHION?2021-05-10T08:13:45+01:00

If you would prefer a slight change in the back cushion height please do not hesitate to ask and we will be delighted to make the changes, there may be a small cost but we will try and keep this to a minimum.

IS THE FABRIC SOIL GUARDED?2021-05-10T08:14:14+01:00

Not as standard but we are happy to recommend a suitable soil guard.

CAN I WASH MY SOFA/CHAIR LOOSE COVERS AND CUSHIONS?2021-05-07T07:33:08+01:00

Please refer to the fabric care.

WILL IT FIT IN MY HOUSE?2021-05-07T07:33:36+01:00

We have very few cases where our sofas or chairs won’t fit into a room through doors or windows. But to add to your own peace of mind we commit to a full refund if our up delivery team confirm the order can’t get access.

WHAT WARRANTY DO UP PROVIDE?2021-05-07T07:34:59+01:00

We want our customers to love and enjoy their furniture for years to come. We make our furniture to last a lifetime, that is why our hardwood frames are guaranteed for 30 years. For our full product warranty information, click HERE for our Terms and Conditions.

HOW DO I GET IN TOUCH WITH UP?2021-05-07T07:35:36+01:00

We would love to hear from you! You can call us on 01242 621414 or email hello@up-sofas.co.uk

FOR HOW LONG WILL AN UP SOFA LAST?2021-05-07T10:35:24+01:00

We want our customers to love and enjoy their furniture for years to come. We make our furniture to last a lifetime, that is why our hardwood frames are guaranteed for 30 years. A well cared for sofa frame should last this period. Worn springs, cushions or covers can be assessed and replaced as necessary For our full product warranty information, click HERE for our Terms and Conditions.

CAN I VISIT THE SHOWROOM AND WORKSHOP?2021-05-07T10:35:57+01:00

Yes you can! We would be delighted to see you and show you round. Please find us at the showroom address on the contact page. Here you will also find our opening hours but please do not hesitate to contact us should you wish to talk beforehand, we would love to hear from you.

HOW DO I BOOK AN INTERIOR DESIGN CONSULTATION?2021-05-07T10:36:32+01:00

To book an appointment to come and see our Interior Design consultant Laura, please call 01242 621414 or email hello@up-sofas.co.uk. We look forward to hearing from you.

HOW CAN YOU HELP ME COMPLETE THE LOOK OF MY HOME?2021-05-07T10:37:26+01:00

We absolutely can, to book an appointment to come and see our Interior Design consultant Laura, please call 01242 621414 or email hello@up-sofas.co.uk. We look forward to hearing from you.

HOW DO I MAKE A TRADE ENQUIRY?2021-05-07T10:39:06+01:00

If you have a trade enquiry, please email us trade@up-sofas.co.uk or call us on 01242 621414 we would love to hear from you.

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